Returns & Refunds Policy

Due to the perishable nature of our premium sake, we can only accept returns on unopened bottles that arrive damaged or incorrect. Please inspect your delivery immediately upon arrival and contact our support team within 48 hours to initiate a claim.

Return Process

• 1.
  Document Condition

  Take clear photographs of the damaged product and the original shipping packaging to provide as evidence for your claim.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos of the affected items.

• 3.
  Verification Review

  Our quality control experts will review your submission within 2 business days to verify the damage and approve the replacement or refund.

• 4.
  Resolution

  Once approved, we will either dispatch a fresh bottle at no additional cost or issue a full refund to your original payment method.